One of the most complex and multi-faceted challenges a franchisor faces is the training of three distinct important groups: 

(1) headquarters' staff, 

(2) franchisees, and 

(3) franchisee's staff. 

One of the main purposes of any training program is to prepare individuals to perform and handle the functions for which they are responsible. There are very few positions in any organization that does not require some form of training. It is indeed a rare individual who completely understands an organization and their function in that organization when they start. 

If either the franchisor and/or franchisee fail to provide adequate training, the new franchisee or employee will be forced by trial and error to perform their duties -- resulting in frequent lost time, poor quality, and lost products.

It should also be important to recognize that training is not just for new employees. Training is a continuous process that is ongoing with existing staff members as well as providing technological updates for key employees concerning new products and/or services. Many staff members performances can be improved through additional training. Even as technology changes, training updates are important. Everybody has a stake in the advancement and development of personal skills and abilities.

Probably the best Internet franchise training is provided by Flying Fish at www.flying-fish.net .