REFERENCES

ASP Industry Consortium, “All About ASP: Definitions, Reports and Links,” 1999.  Available at http://www.aspindustry.org/faqs.cfm. 

Chen, Y., Ford, C., Justis, R.T, and Chong, P. (2001). Application Service Providers (ASP) in Franchising: Opportunities and Issues. Proceedings of the 15th Annual International Society of Franchising Conference, Las Vegas, Nevada, February 24-25, 2001. 

Chen, Y., Chong, P., and Justis, R.T. (2000a). Information Technology Solutions to Increase Franchise Efficiency and Productivity. Proceedings of the 2000 Franchise China Conference and Exhibition, Beijing (November 6-7), Guangzhou (November 9-10), and Shanghai (November 13-14), China, 2000. The Conference web site is located at  www.franchise.globalsources.com.

Chen, Y., Chong, P., and Justis, R.T. (2000b). Franchising Knowledge Repository: A Structure for learning Organizations. Proceedings of the 14th Annual International Society of Franchising Conference, San Diego, California, February 19-20, 2000.

Gates, W. (1999).  Business @ the Speed of Thought. Warner Books, 1999.

Kennedy, T. (1998). Information Systems in Franchising. Franchising, Justis, R.T. and Judd, R., DAME, 1998.

McKenna, R. (1999). Real Time. Harvard Business School, 1999.

Webb, W. (1999). Personality Profiles: Next Best Thing to “Cloning”. Franchise Times, September, 1999, p.24.